TABLE OF CONTENTS

• 1. Quick introduction
• 2. Requirements and preparation
• 3. Step‑by‑step setup
  • 3.1 Create global profiles
  • 3.2 Assign a profile to a specific business
    • Option A — choose a global profile
    • Option B — create a local profile and assign it
• 4. Validate the result
• 5. Frequently asked questions (FAQ)
• 6. Conclusion

1. Quick introduction

In this guide you’ll configure operational modes (profiles) — sets of parameters that let you quickly switch the behavior of a restaurant/business based on workload: normal, high load, evening shift, etc.

A profile includes: Max delivery time, lists of Waiting times (order preparation) and a separate list for Marketplace waiting times. Profiles can be global (shared across the organization) or local (specific to a particular business).

2. Requirements and preparation

Before you start, make sure you have:

• Access to the admin panel with manager or administrator permissions.

• Agreed preparation time sets with Operations: 10, 20, 35 minutes, etc.

• A naming scheme for profiles, e.g., Low workload, High workload or Morning/Afternoon/Evening.

TIP. Align on the thresholds for switching profiles in advance (e.g., number of active orders or average ready time). This speeds up dispatcher work.

3. Step‑by‑step setup

3.1 Create global profiles

1. Open Settings → Operations management → Operational Profile.

2. Click Add. The profile form opens.

   See Screenshot 2: the “Operational Profile / Operations management” form with fields Name, Waiting times, Max delivery time, Marketplace waiting times, and the Add button for values.

3. Fill in Name — for example, High workload.

4. In Max delivery time, enter the delivery time limit in minutes (e.g., 60). If you enter 0, the system will take the value from the business card — the field “Max delivery time (including prep time)” under Settings → Depot settings → [business] → Info.
   

5. Set the waiting time lists:

   • Waiting times — applied to logistic orders created manually in the system.

   • Marketplace waiting times — applied only to orders coming from the marketplace.

6. This separation lets you configure different prep intervals for different order sources.

7. Add values:

   • In Waiting times, enter a minute value (e.g., 10) and click Add. Repeat for other intervals (e.g., 20, 35).

   • If needed, add values in Marketplace waiting times — these intervals will be applied only to marketplace orders.
     

8. Click Save. You’ll return to the profiles list.

9. In the profiles table, as needed:

   • Switch on Active Profile — to make the profile active globally.

   • Switch on Default profile — this is the profile the system will pre‑assign to newly created businesses (you can always override it in a specific business card).
     

PRO TIP. Create at least three global profiles: Low workload (soft values), Normal, High workload (increased waiting times and delivery limit). The dispatcher will only need to toggle the active one.

3.2 Assign a profile to a specific business

There are two options: choose one of the global profiles or create a local profile and select it.

Option A — choose a global profile

1. Go to Depot settings (Настройки поставщика) → [your business] → Operation active.

2. Open the dropdown and select the required profile (either global or a previously created local one).

3. Click Save.
   

TIP. Reset to default returns the business to the profile marked as Default profile in the global list.

Option B — create a local profile and assign it

1. Open Depot settings (Настройки поставщика) → [your business] → Operational Profile.

2. Click Add and fill in the fields the same way as in §3.1 (Name, Max delivery time, Waiting times, Marketplace waiting times). Click Save.

3. Go to Operation active and select the local profile you just created. Save.

4. Validate the result

After assigning a profile to a business:

1. In the business card, make sure the desired profile is selected under Operation active.

2. Create a test logistic order and check the available prep time options — they must match the Waiting times of the selected profile.

3. Create/check a test marketplace order — the options must match the Marketplace waiting times list.

4. Verify that routing/delivery calculations respect the Max delivery time from the active profile.

5. Frequently asked questions (FAQ)

1) What’s the difference between a “global” and a “local” profile?
Global profiles are created under Settings → Operations management → Operational Profile and can be assigned to any business. Local profiles are created in a specific business card (Depot settings (Настройки поставщика) → Operational Profile) and are available only there.

2) A profile is enabled as “Active” globally, but nothing changed for a business. Why?
Check whether the business has a local profile assigned. If it does, global switching does not affect it. Choose the desired profile under Operation active in the business card.

3) I added values in “Waiting times”, but they didn’t appear when creating an order.
Ensure you edited the profile that’s actually assigned to the business, and that this profile was saved and selected in Operation active.

4) Which values are used for marketplace orders?
From the Marketplace waiting times list. If that list is empty, the system won’t let the order proceed.

5) Can I add an unlimited number of waiting time intervals?
Yes. Add intervals one by one via the input plus Add.

6) What does “Default profile” in the global list do?
It’s the base profile the system proposes and uses by default. For a specific business you can override it by selecting another profile under Operation active.

7) I deleted a profile. What happens if it was active?
The system will propose another available profile. We recommend switching businesses to another mode beforehand to avoid surprises.

8) In what format should I enter times?
In minutes, integers only. Avoid spaces and symbols — enter 10, 20, 35, etc.

IMPORTANT. After editing a profile, always click Save (both in the profile form and in the business card). Otherwise, the changes won’t apply.

6. Conclusion

You’ve configured operational profiles: created global ones, added local ones for specific businesses if needed, and assigned the active mode. You can now react to workload on the fly — changing Max delivery time and Waiting times in a single click.

For non‑standard scenarios, refer to internal documentation or contact Support via the admin panel interface.